Returns Policy

If you have received an incorrect, damaged or faulty item, please contact us within 7 days of receiving your order at hello@emoriframes.com.au, including your order number and details of the issue. For damaged items, we may ask you to provide photographs of the frame and packaging so we can assess the damage and determine the appropriate next steps.

If your item is found to be faulty or has been damaged during transit, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

Unfortunately, due to the made-to-order nature of our frames, we do not offer refunds or exchanges for change of mind. We encourage you to contact us before placing your order if you have any questions about sizing, materials or your frame.